Frequently Asked Questions (FAQs):

1. What can I store in my Glo Box?

On the cold setting, we recommend storing a range of skincare products, including eye creams, face masks, facial mists/sprays, toners, serums, and facial tools. Using chilled skincare products can result in calmer and de-puffed skin compared to using products at room temperature. Additionally, Glo Box is perfect for storing beauty products such as perfumes and nail polish, especially during the summer months when cosmetic products can melt, and nail polishes may dry out easily.

On the warm setting, we suggest storing small wet towels for an at-home facial experience, waxes, and massage oils.

2. What are the dimensions of the Glo Box?

The Glo Box measures 23.3cm x 17.4cm x 21.4cm, with a capacity of 4 litres and weighs 2.2kg. It also features a removable shelf to accommodate taller products.

3. Is condensation normal?

Condensation may occur due to humidity entering your fridge or if the door is left open for extended periods. To minimize condensation, we recommend keeping your Glo Box closed during your skincare/beauty routine.

Avoid overloading the fridge, as storing too many products inside may impede cold air circulation. It is important to maintain proper airflow.

Condensation may also arise if there is insufficient space around your fridge. Ensure at least 10cm of space behind the fridge for ventilation and appropriate airflow.

4. Where can I store my skincare fridge?

For optimal performance, store your Glo Box on a flat, dry surface away from sources of heat, direct sunlight, humidity, liquids, and sharp objects. This will help protect both the fridge and your stored products.

5. How do I clean my Glo Box?

Cleaning your Glo Box is simple. First, ensure that the fridge is unplugged. Use a mild detergent or cleaning solution with a soft cloth or sponge to wipe down the interior and exterior surfaces. Rinse the cloth or sponge with clean water and wipe away any residue. Make sure to dry the fridge thoroughly before plugging it back in.

6. Can I use my Glo Box for storing medications?

While Glo Box is primarily designed for skincare and beauty products, it can also be used to store medications that require cool temperatures. Please consult with your healthcare professional to ensure that your specific medications can be safely stored in a mini fridge.

7. What is the warranty period for Glo Box?

Important Notice: Change in Supplier and Warranty Policy Update

Dear Glo Box Community,

At Glo Box, we are committed to keeping you informed about changes that may impact your experience with our products. We want to bring to your attention an important update regarding a change in our supplier and the consequent adjustment in our warranty policy.

Change in Supplier:

As part of our ongoing efforts to enhance the quality and variety of our products, we have recently transitioned to a new supplier. This change reflects our dedication to providing you with the best possible offerings.

Impact on Warranty Coverage:

With this supplier transition, we must inform you that Glo Box will no longer be offering warranty coverage on our products. This adjustment is a result of the changes in our supply chain and is made with careful consideration.

What Does This Mean for You?

Without warranty coverage, any potential repairs or replacements, refunds will not be covered by Glo Box. We understand the importance of transparency, and we want to ensure that you have all the information you need to make informed decisions.

Exceptional Customer Service:

While we are no longer able to provide warranty coverage, please be assured that our commitment to exceptional customer service remains unwavering. If you encounter any issues or have questions about our products, our customer support team is ready to assist you. Contact us at hello@globox.co.za for prompt and helpful assistance.

We appreciate your understanding during this transition period and thank you for being a valued member of the Glo Box community. We look forward to continuing to serve you with high-quality products and excellent customer care.

8. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our website or the carrier's website and enter the tracking number in the designated tracking section to get real-time updates on the whereabouts of your package.

9. What is your return and refund policy?

We want you to be completely satisfied with your Glo Box purchase. If you encounter any issues with your product, please refer to our Return and Refund Policy page for detailed instructions on how to initiate a return or request a refund. Our dedicated customer support team is also available to assist you throughout the process.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!